Here's an interactive tutorial
14 STEPS
1. Start by clicking Gateway.
2. Click Virtual Terminal.
3. Select the Payment Method.
4. For a Credit Card (CC) refund select Refund.
5. For an ACH refund select Send (Credit).
6. Enter the Transaction Amount.
7. For customers without a saved Customer Wallet, complete the Payment Account Details section.
8. For customers with a saved Customer Wallet, use the Select Customer drop-down to find the customer account.
9. Select the Customer Wallet.
10. It is recommended to expand the Billing Information section to verify the Customer Wallet information is correct.
11. If desired, expand the Optional Information section to enter a Description and Email for the receipt.
12. Click Process Transaction.
That's it. You're Done!