How do I change my password?
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1. Welcome to this tutorial on How to change your Fortis Gateway password.
If you can log in to the Gateway but cannot remember your password, follow these steps to create a new one.
2. Click the Pencil Icon to edit.
3. Scroll down and click Send Reset Password Link.
4. You will receive a system-generated email to the same email as your Fortis Gateway Username.
Click the link, or copy and paste it into your internet browser.
5. Note: The Password Requirements are noted to the right of the password form. All the bullets must be Green for the new password to be accepted.
6. Enter your Fortis Gateway Email.
7. Enter your New Password.
8. Confirm your New Password.
9. Click the Checkbox to continue.
10. Click Set Password.
That's it! You will use your new password to log in.
11. If you are unable to log in to the Gateway because you can't remember your password, follow these steps to create a new password.
12. Click Forgot Password.
13. Enter your Fortis Gateway Email.
14. Click Send Code.
15. You will receive a system-generated email to the same email as your Fortis Gateway Username.
Optional: Copy the code.
16. Type or paste the Password Reset Code.
17. Click Continue.
18. Note: The Password Requirements are noted in the center of the password form. All the bullets must be Green for the new password to be accepted.
19. Enter your New Password.
20. Confirm your New Password.
21. Click Save New Password.
22. That's it! If your password meets all the requirements you will be redirected to Login using your new password.
23. For additional tutorials and articles, please check out our Knowledge Base at https://kb.fortis.support/.
Thanks for watching!