Welcome to Fortis
Your Merchant ID Number
Accessing the Fortis Gateway
Bank ID Entry Guide for Uninterrupted Deposits
Access your Chargeback Information
Customer Support Hotline
PCI Compliance
Your Merchant ID Number
Your Merchant Identification Number (MID) is used to identify your merchant account and to facilitate secure, seamless card payment processing for your business. Please keep your MID for your records. This can be found in your Fortis Welcome email with the subject "Welcome to Fortis".
Accessing the Fortis Portal
The Fortis Merchant Portal is an all-in-one virtual terminal solution equipped with a variety of features including customer data management, back-end support, refund/void processing, and reporting capabilities, all designed to integrate with your ERP and optimize how your business manages payments.
Please log in to your Fortis Gateway Portal using the following credentials:
PORTAL LINK: https://portal.fortis.tech
USERNAME: Your Email Address
PASSWORD: Click on “Forgot Password” on the login screen to create and setup your password for instant access.
Fortis Gateway knowledge base article:
https://kb.fortis.support/Quick-Reference-Guide---Fortis-Gateway
Bank ID Entry Guide for Uninterrupted Deposits
If your bank account has ACH filters or deposit restrictions, you need to contact your bank to allow Fortis deposits. Give your bank the Fortis Company ID from your welcome email and ask them to approve it.
This will help make sure your deposits are not delayed or blocked.
Access your Chargeback Information
Gain access to vital insights such as chargeback/dispute information by registering for Business Track’s online reporting tool.
Register: https://www.businesstrack.com/
Watch our demo to explore the tools and resources available within Business Track. Click Here to explore the tools and resources that elevate your payments journey.
Customer Support Hotline
For statement questions, deposit information, or general questions about your merchant account our Customer Support Team is available to assist you 7 days a week from 7am to 11pm ET.
Live Chat: Visit the Fortis website and select the live chat icon in the lower right-hand corner.
Email: support@fortispay.com
Phone: (855) 465-9999
PCI Compliance
Within the next 30 days you’ll receive an email from support@pciapply.com guiding you through the PCI Compliance Survey.
For assistance contact the PCI help desk:
Phone: 855-826-2128