Welcome to Fortis

Your Merchant ID Number
Accessing the Fortis Gateway
Bank ID Entry Guide for Uninterrupted Deposits
Access your Chargeback Information
Customer Support Hotline
Bank Notifications
PCI Compliance

Your Merchant ID Number

Your Merchant Identification Number (MID) is used to identify your merchant account and used to facilitate card payments for your business. This can be found in your Fortis Welcome email with the subject "Welcome to Fortis".

Accessing the Fortis Gateway

Your Fortis Payments Portal is an all-in-one virtual terminal solution equipped with a variety of features including but not limited to customer data, back-end support, refund/void processing, and reporting capabilities, all aimed at enhancing your ERP payment capabilities.

Please log in to your Fortis Gateway Portal using the following credentials:

PORTAL LINK: https://portal.fortis.tech
USERNAME: Your Email Address
PASSWORD: Click on “Forgot Password” on the login screen to create and setup your password for instant access.

Fortis Gateway knowledge base article:
https://kb.fortis.support/Quick-Reference-Guide---Fortis-Gateway

Bank ID Entry Guide for Uninterrupted Deposits

To ensure uninterrupted deposits, please contact your bank if you have ACH filters or restricted access enabled on your account. Provide your bank with the appropriate Fortis Company ID listed below.

Match the first four digits of your MID to the chart to identify the correct Company ID.

Access your Chargeback Information

Gain access to vital insights such as chargeback/dispute information by registering for Business Track’s online reporting tool.

Register: https://www.businesstrack.com/

Watch our demo to explore the tools and resources available within Business Track.

Customer Support Hotline

For statement questions, deposit information, or general questions about your merchant account our Customer Support Team is available to assist you 7 days a week from 7am to 11pm EST.

Live Chat: Visit the Fortis website and select the live chat icon in the lower right-hand corner.
Email: support@fortispay.com
Phone: (855) 465-9999

Bank Notifications

Please contact your bank if you have restricted access enabled and provide them with Fortis’s Company IDs:

B584123456, 1510482291, and 1273375894

This will help facilitate smooth credits and debits associated with your merchant account.

PCI Compliance

Within the next 30 days you’ll receive an email from support@pciapply.com guiding you through the PCI Compliance Survey.

For assistance contact the PCI help desk:

Phone: 855-826-2128