The Account Vault securely stores your customer's account information which can be used for future purchases and credits.  Both ACH/EFT and credit card accounts can be saved in Vault.  Once the account is saved it is tokenized so the full account information cannot be accessed through the portal removing you from PCI scope.

Prerequisite: The customer's Contacts record must be created before adding an Account Vault.

This article outlines the process for creating both an ACH/EFT account and a credit card account in the Vault.

Add/Save an ACH/EFT Account

1. Select Contacts from the left-hand menu.
2. Click the link in the First Name or Last Name column for the contact the new account belongs to.

   

3. Click the Add Account Vault button in the "Account Vaults" section of the contact page.
4. Leave the Manual button selected.
5. Select ACH/EFT from the Account Type drop-down menu.
6. Fill out the account form:
   • **Required fields are indicated in the portal with a red asterisk (*).
   • Select the ACH/EFT Account Type (buttons) > Checking or Savings
   • Select Business/Personal Account (buttons) - Personal or Business
   • Account Holder Name - Pre-populates with the Contact selected in step 2.
   • Enter Routing Number - First 9-digit group of numbers on the bottom of the contact's check.
   • Enter Account Number - The digits located between the Routing number and the Check number.
   • Select the appropriate SEC Code (drop-down menu)
     • Note:  Click on the Question Mark to the right of the field name for SEC Code descriptions.

       

   • It is recommended to complete the address information as it may be required when running transactions.

     

7. Click the Save button in the bottom right corner.

Add/Save a Credit Card Account

This article goes over adding a credit card account vault manually.  Contact customer service if you need assistance with adding an account vault using a POS terminal.

1. Select Contacts from the left-hand menu.
2. Click the link in the First Name or Last Name column for the contact the new account belongs to.

   

3. Click the Add Account Vault button in the "Account Vaults" section of the contact page.
4. Select the Process Method (the method you are using to add the account).
   • Terminal - Select this option to use a POS terminal to collect the account information
   • Manual - Select this option to enter the account through the portal
   • Note: ACH Account Vaults must be entered manually.
5. Fill out the account form:
   • **Required fields are indicated in the portal with a red asterisk (*).
   • Account Type (drop-down) - Credit Card
   • Account Holder Name - Pre-populates with the Contact selected in step 2.
   • Card Number - Enter the full account number from the credit card.
   • Exp Month - Month of the Card's Expiration Date
   • Exp Year - Year of the Card's Expiration Date
   • It is recommended to complete the address information as it may be required when running transactions.
   • Run AVS Transaction? - Set this field to Yes if you haven't used the account vault within the last 12 months.
   • Note:  Address Verification Service (AVS) is an anti-fraud tool that verifies the address information sent with a credit card transaction matches the address information on the account's record at the card issuer.

     

6. Click the Save button in the bottom right corner.