What is a "Blind" Refund?
A "blind" refund is a transaction that issues a refund to a customer's credit or debit card but is not tied to a previous, associated sale transaction. This type of refund is against the Card Association’s rules and regulations and carries significant risk because it has no history, it is "blind", so it cannot be reversed. There is also a high chance of misuse in fraudulent refund schemes. For these reasons "blind” refunds are disabled on all accounts by default, and you are strongly encouraged to only issue a refund to a previously processed sale transaction.
Under certain circumstances, it may not be possible to access the information from a previous sale transaction you need to reverse, and it will be necessary to process a “blind” refund. If you require this ability, please contact Support and they will assist you.
Here's an interactive tutorial
15 STEPS
1. Start by clicking Virtual Terminal.
2. Select the Payment Method. For this example, we will create a Credit Card refund.
3. Select the Refund Transaction Type.
4. Enter the Transaction Amount.
5. Enter the Card Number.
6. Select the Exp Month.
7. Select the Exp Year.
8. Enter the Cardholder Name.
9. Enter a Description for the transaction.
10. It is highly recommended to enter the Billing Information for the card.
Note: If you have AVS enabled, the Address and Zip Code are required for this service to work.
11. If you would like to save the credit card information for future transactions, click the Save as Account Vault box.
12. Click Process Transaction.
13. The receipt will pop up if the refund was successful. Click Close to exit the transaction.
That's it. You're Done!