Process a Refund from a Previous Transaction

Here's an interactive tutorial

 

9 STEPS

1. Welcome to this tutorial, "Process a Refund from a Previous Transaction.

NOTE: Transactions can be refunded directly from the transaction receipt for up to six months from the date of the original transaction.

2. Start by clicking Locations.

3. Select the correct location by clicking the Location Name.

4. Click Transactions.

5. Locate the transaction you would like to refund, and click Receipt.

6. Click Refund.

7. Click Process Transaction.

8. The refund receipt view will pop up. From here, you can email or print the receipt. You can also void the refund if necessary.

Once you are finished, click Close to exit.
That's it. You're done!