FAQ

• Introduction to Merchant Portal
• How do I log in or reset my password?
• How do I change my default browser?
• Why is my page blank?
• How can I resolve an "application error" message?
• Why haven't I received my nightly reports?
• What do GOOD, BAD, STREET, and ZIP mean?
• How do I change my password?
• Why am I being logged out?

ACH

• ACH Status Definitions and Flow
• Run an ACH Transaction in Virtual Terminal

Credit Card

• Card Transaction Response Reason Codes
• Run a Card Transaction in Virtual Terminal
• Account Verification System (AVS) Response Codes

Transactions

• Run an ACH Transaction in Virtual Terminal
• Run a Card Transaction in Virtual Terminal
• Process a Refund Using the Virtual Terminal

Customer Wallets

• Search, Edit, or Deactivate a Customer Wallet
• Creating Customers and Wallets

Recurrings 

• Set Up a Recurring Billing
• Edit Recurring Billings (Hold, Skip, End, Change Run Dates)

Reports -Coming Soon-

• Deposits
• Transactions
• ACH Transactions Settlements Summary
• ACH Transactions Summary
• CC Transactions Summary by Type
• Credit Cards Added
• Expiring Account Vaults
• Recurring Billings

Settings -Coming Soon-

• Set Up a New User
• User Role Definitions
• Deactivate or Reactivate a User
• Add and Delete Tags